WAYKE SYSTEMS
Schedule Assessment
CO-MANAGED IT EMPOWERMENT

We don't replace your internal IT department—
we empower your sysadmins.

Augment your internal IT department with declarative cloud governance, hardened edge security, managed backups & disaster recovery, and direct Microsoft Teams access to senior infrastructure engineers.

Book Co-Management Scoping Session

Turnkey Infrastructure Capabilities

What Your Internal IT Team Gains

We handle the high-friction upstream engineering—cloud identity, firewall baselines, backup & disaster recovery pipelines, and compliance controls—so your internal team can focus on users and business priorities.

01

Declarative M365 & Identity Automation

Zero manual tenant configuration drift. Your sysadmins use Git pull requests to submit baseline adjustments with instant automated validation and rollback safety.

✓ M365DSC GitOps Baselines
02

Managed Next-Gen Edge Security

Offload firewall rule sprawl, micro-segmentation, and threat prevention to continuous infrastructure-as-code templating and centralized compliance logging.

✓ Zero-Drift Perimeter Templating
03

Managed Backups & Disaster Recovery

Enterprise 3-2-1 backup repositories for cloud and on-premises workloads, featuring automated daily sandbox recovery verification and rapid disaster recovery orchestration.

✓ Verified Sandbox Recovery & Failover
04

Direct Teams Tier-3 Dispatch

Bypass commodity helpdesk triage queues. Escalate complex cloud identity, networking, or infrastructure incidents directly to senior engineers inside Teams.

✓ Real-Time Engineer-to-Engineer Bridge
05

NIST SP 800-171 & Governance Support

We generate continuous compliance telemetry and maintain policy baselines, saving your IT leadership hundreds of hours preparing for formal audit reviews.

✓ Continuous Control Evidence Telemetry

Native Teams Bot Workflow

Direct Escalation Bridge Interface

No slow ticketing portals or lost email threads. Your sysadmins trigger real-time engineering collaboration directly inside Microsoft Teams.

W
Wayke Escalation Bot ● Connected via Microsoft Graph API
CHANNEL: #it-ops-escalations
Dave Miller (Internal SysAdmin) 14:02 UTC

@WaykeBot Flagging anomaly on DC02 replication pipeline. Requesting Tier 3 engineering review.

Wayke Escalation Bot [APP] 14:02 UTC

✔ Incident registered: INC-8892
Senior Infrastructure Engineer Alex Chen assigned. Ephemeral ZTNA access tunnel initialized for 60 minutes.

ETA: < 5 mins SLA: Guaranteed
// GRAPH API WEBHOOK TELEMETRY PAYLOAD JSON TREE 
{
  "eventId": "evt_99182374",
  "incident": {
    "id": "INC-8892",
    "severity": "HIGH",
    "assignedEngineer": "Alex Chen (Senior Tier-3)"
  },
  "ztnaTunnel": {
    "sessionToken": "ztna_session_44a90",
    "ttlMinutes": 60,
    "auditState": "CRYPTOGRAPHICALLY_SIGNED"
  }
}
01. ZERO TICKET PORTAL FRICTION

No External Portal Logins Needed

Your IT team stays inside their existing Microsoft Teams desktop or mobile workspace. Simply mention the bot or initiate an incident thread.

02. IMMUTABLE AUDIT LOG

Full Microsoft Graph Telemetry

All resolution steps, code changes, and engineer commentary automatically sync to your enterprise compliance audit trail and change register.

Operational Alignment

Co-Management Responsibility Matrix

Clear operational boundaries so your internal team maintains control over users while we engineer the upstream cloud infrastructure, perimeter defenses, and data resilience.

Operational Domain

End-User Support & Helpdesk

YOUR INTERNAL IT TEAM PRIMARY Direct user support, local triage & physical hardware
WAYKE INFRASTRUCTURE TEAM SUPPORTING Escalated endpoint policy & enrollment issues
Operational Domain

M365 & Identity Governance

YOUR INTERNAL IT TEAM APPROVER Review Git pull requests & business policy changes
WAYKE INFRASTRUCTURE TEAM PRIMARY Declarative GitOps baselines & automated drift correction
Operational Domain

Next-Gen Edge & Network Security

YOUR INTERNAL IT TEAM REQUESTER VLAN changes, port requirements & local subnet context
WAYKE INFRASTRUCTURE TEAM PRIMARY Firewall deployment, zero-drift templating & threat filtering
Operational Domain

Managed Backups & Disaster Recovery

YOUR INTERNAL IT TEAM STAKEHOLDER Retention policies & data recovery authorizations
WAYKE INFRASTRUCTURE TEAM PRIMARY 3-2-1 backup architecture, automated sandbox boot verification & failover
Operational Domain

Regulatory Baseline Alignment

YOUR INTERNAL IT TEAM STAKEHOLDER Organizational policy oversight & operational audits
WAYKE INFRASTRUCTURE TEAM PRIMARY Continuous compliance telemetry & enclave control enforcement
Operational Domain

Tier-3 Complex Escalations

YOUR INTERNAL IT TEAM DISPATCHER Real-time trigger via authenticated Teams bot
WAYKE INFRASTRUCTURE TEAM PRIMARY Direct Principal Architect & senior engineering resolution

Empower Your IT Department with Wayke Architecture

Schedule a co-management scoping call directly with our Principal Infrastructure Architect.

Book Co-Management Scoping Session